WhatsApp, Instagram, email, website chat and API. Hermes brings the channels together, organises the queues and lets your team answer from one place: in our cloud or on your own infrastructure.
Assisted migration from other platforms.
Customer
Yes, we do! Sending you the time slots now 😊
Same product. You choose who looks after the infrastructure.
Up and running in minutes: no server, no manual upgrades, with commercial support and backups included. For teams who want to answer customers, not administer servers.
Start free with the open-source core under the MIT licence, or subscribe to Premium to get AI and the advanced plugins running on your own server.
Two projects came together, and the result is Hermes.
Bring together the channels your company already uses to sell, support and talk to customers.
WhatsApp, Instagram, Facebook, TikTok, email, your website and marketplaces can be connected to Hermes depending on the contracted plan and the availability of each integration.
With Hermes, your company follows conversations from different channels without the mess. Managers see every conversation, the team works together and the history stays organized to keep conversations going.
Hermes was designed for businesses that receive many messages every day and need to organize channels, team and history without complicating the routine.
Yes. Hermes adopts technical and organizational measures to support the secure handling of information. In general, your company acts as the Controller of your customers' data, and Hermes acts as the Processor, as set out in the LGPD.
No. The information sent to the AI is not used to train public third-party models. Data is processed to run the contracted features, in line with our Privacy Policy.
Hermes can centralize WhatsApp, Instagram, Facebook, TikTok, email, your website and other integrable channels. Availability may vary depending on the contracted plan and the rules of each platform.
Access is currently handled through a demo. Our team shows the platform in action and recommends the plan best suited to your operation.
Yes. Hermes lets you connect multiple WhatsApp numbers, depending on the contracted plan and the technical conditions of each integration.
Yes. Several agents can work in the same environment, with conversations organized by owner, status, department, labels and history.
Hermes helps keep the history centralized according to the contracted plan, making it easier to continue support even when changing devices, reconnecting or switching team members. Channel availability depends on third-party platforms.
No. No external platform can guarantee that a number will never be blocked, since this depends on the rules of WhatsApp and Meta. Hermes helps organize support, reduce dependence on a single number and keep the history centralized according to the plan.
See how Hermes can centralize your channels, your team and your conversations on a single screen.
