Hermes Cloud
Managed omnichannel support. You look after your customers; we look after the infrastructure.
Features
What comes ready out of the box
AI-powered replies
Suggestions and automatic replies backed by your knowledge base, always with human review.
Unified inbox
WhatsApp, Instagram, Facebook, email and website chat in the same queue, with history per contact.
Teams and routing
Split by department, set support hours and let routing find who should answer.
Support reports
Response time, volume per channel and agent performance, in real time.
Integrations and API
Connect CRM, ERP and external automations via API and webhooks.
Backup and availability
Daily backups, continuous monitoring and updates applied by us.
Connect all your channels and marketplaces
Bring together the channels your company already uses to sell, support and talk to customers.
WhatsApp, Instagram, Facebook, TikTok, email, your website and marketplaces can be connected to Hermes depending on the contracted plan and the availability of each integration.
Questions about Cloud
No. Hermes Cloud runs in the browser and your environment is set up by us the same day you sign up.
In cloud infrastructure with per-client isolation and daily backups. You are the data controller and we act as the processor, under the LGPD.
Yes. Your data is yours and exportable, and it's the same product on both tracks.
Yes. There is a 7-day right of withdrawal, under art. 49 of the Brazilian Consumer Defense Code. After that period, cancellation stops renewal, with no pro-rated refund.
Start supporting customers today
Talk to our sales team and get a configured environment.