This Cookie Policy explains how Hermes uses cookies and similar technologies on our institutional website and on our multichannel customer service platform. Our goal is to be transparent about what we store in your browser and why, in compliance with the Brazilian General Data Protection Law (LGPD) – Law No. 13,709/2018. This policy complements our Privacy Policy.
1. What cookies are
Cookies are small text files that websites save in your browser (computer, phone or tablet) when you access them. They allow the site to recognize your device, remember information about your visit and work correctly.
In addition to cookies, we may use similar technologies, such as the browser’s local storage (local storage and session storage), which serve comparable purposes: storing small pieces of information on your device so that the platform can function and remember your choices. Whenever we refer to “cookies” in this policy, we are also referring to these similar technologies.
2. How we use cookies
We use cookies for the following purposes:
- Maintaining your session: identifying you while you are logged in and keeping your access active as you navigate the platform.
- Security: protecting your account, helping to prevent fraud and detecting suspicious or unauthorized activity.
- Preferences: remembering settings and choices, such as language and other usage options, to provide a more consistent experience.
- Usage metrics: understanding how the website and platform are used, in an aggregate manner, in order to fix issues and continuously improve our services.
3. Types of cookies
The cookies we use can be classified into the following categories:
- Essential: required for the basic functioning of the website and platform. They enable actions such as login, session maintenance and security. Without them, the platform does not work correctly.
- Analytics / performance: help us understand how visitors use the website and platform (pages accessed, errors encountered, performance), so that we can improve the experience and the service.
- Marketing: when and if enabled, they may be used to measure the effectiveness of campaigns and outreach activities.
Currently, our focus is on the use of essential and analytics cookies. Marketing cookies will only be used if they are enabled in the future, and this policy will be updated to reflect that change.
4. Third-party cookies
Some cookies may be set by third parties that support us in operating the service, rather than directly by Hermes. This includes, for example:
- Analytics providers, which help us measure and understand the use of the website and platform.
- Infrastructure and security providers (such as Cloudflare), which support the delivery, stability and protection of the service.
- Channels and platforms integrated with the service, which may set their own cookies when you interact with certain features.
These third-party cookies are subject to the privacy and cookie policies of the respective providers, over which Hermes has no control. We recommend reviewing those third parties’ policies for further information.
5. How to manage or disable cookies
You can control, block or delete cookies at any time in your browser settings. The exact path varies depending on the browser you use:
- Google Chrome: Settings > Privacy and security > Cookies and other site data.
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
- Apple Safari: Preferences / Settings > Privacy.
- Microsoft Edge: Settings > Cookies and site permissions.
Most browsers also allow you to browse in incognito or private mode and to clear the cookies already stored.
Please note: if you block or delete essential cookies, some platform features may stop working correctly, including login and session maintenance.
6. Legal basis and consent
The processing of data through cookies follows the legal bases set out in the LGPD:
- Essential cookies: used on the basis of contract performance and legitimate interest, as they are indispensable to the functioning and security of the service.
- Non-essential cookies (such as analytics and, where applicable, marketing): used based on your consent, when applicable, which may be granted or withdrawn at any time.
7. Updates to this Policy
This Cookie Policy may be updated from time to time to reflect changes in our services, in the technologies used or in applicable legislation. Any changes will be published on this page. We recommend that you review it periodically.
8. Contact
If you have any questions about this Cookie Policy, please contact us at: contato@hermes.srv.br. For more information about how we process your personal data, please also refer to our Privacy Policy.