Plans
Plans for every stage of your operation
Start with the essentials and grow as your team, channels and support volume expand.
Start
For companies that want to organize support and start with a more professional operation.
- Unlimited agents
- 1 AI agent for support assistance
- WhatsApp, Instagram, Facebook, email, website and TikTok
- 1 store or marketplace integration
- 10 segmented campaigns per month
- Kanban, automations, macros and labels
- Reports
- 250 GB for media storage
- Retention according to the contracted plan
- SLA 24–48h
Pro
For companies with more channels, more agents and a higher volume of conversations.
- Everything in Start
- 3 AI agents and advanced automations
- 50 segmented campaigns per month
- Up to 3 stores or marketplaces integrated
- Full CRM and company records
- Advanced conversation distribution, automations and SLA management
- Advanced reports (V4)
- 500 GB of media
- SLA 16–32h
Enterprise
For larger operations that need more control, integrations and priority.
- Everything in Pro
- AI agents according to the operation's needs
- Campaigns and integrations according to the plan terms
- SAML/SSO, audit logs and custom roles
- 1 TB of media
- SLA 8–24h
- Priority support
White-Label · your brand on the panel
White-Label V5
New version, with the platform's latest features.
+ R$3,750.00 setup (one-time)
+ infrastructure chosen by the client
- Everything in Enterprise
- Latest version features
- Custom domain and 100% your brand
- Dedicated onboarding and support
- Tailored quotas
- SLA 2–24h
Self-hosted · you host it
Free
Open-source core under the MIT licence
- Unified inbox and teams
- Messaging channels and website chat
- No licence cost
- Community support
Premium
AI and advanced plugins on your infrastructure
- Everything in Free
- AI-powered replies and suggestions
- Full plugin catalog
- Commercial support in Portuguese
- No setup fee
Add-on
Native calling
Make and receive calls right inside Hermes, no extra app needed.
*fair-use; limits and removal may apply.
Questions about the plans
It's the same product. On Cloud, we host, update and back it up for you, billed monthly or yearly. On self-hosted, the infrastructure is yours: the free tier is the open-source core under the MIT licence, and Premium adds AI and advanced plugins on your own infrastructure.
Yes. The Start, Pro and Enterprise plans get a discount when billed yearly. White-Label and the self-hosted tiers are billed monthly only, with no yearly option.
It's a one-time deployment fee, charged once at signup, added to the monthly fee and the infrastructure chosen by the client.
Yes. You can move between the Cloud plans, between the self-hosted tiers, and between the two tracks, keeping your data.
Ready to organize your conversations?
See how Hermes can centralize your channels, your team and your conversations on a single screen.